The third edition of this highly successful case book has been expanded and updated to reflect the increasing reliance upon comprehensive case material in the teaching of operations management. The text begins with an introduction to analysing operations management cases. Each of the subsequent parts deals with a key area of operations management and begins with an expanded introduction, allowing the book to serve as a stand alone text for introductory operations management courses.
Features:- Structure of the case book reflects that of the companion text, Operations Management, third edition, by Slack, Chambers and Johnston
- Contains over 50 cases. Includes coverage of new areas such as: operations strategy, interactive design, simultaneous engineering, supply chain reengineering, performance measurement, and TPM
- Includes short, one and two page, cases
- There is a Further Reading section in each part and every case study contains a Questions section
- The book is supported by an Instructor's Manual
The author team Robert Johnston
is Professor of Operations Management, Warwick Business School, University of Warwick
Stuart Chambers is Lecturer in Operations Management, Warwick Business School, University of Warwick
Christine Harland
is Professor of Supply Strategy, Centre for Research in Strategic Purchasing & Supply, School of Management, University of Bath
Alan Harrison
is Professor of Operations and Logistics and Director of Research, Cranfield Centre for Logistics & Transportation, Cranfield School of Management, Cranfield University
Nigel Slack
is Professor of Operations Strategy, Warwick Business School, University of Warwick
Über den Autor Robert Johnston
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Robert Johnston was Professor of Operations Management at Warwick Business School. He had a management degree from the University of Aston and a Ph.D. from the University of Warwick. Before moving to academia Bob held several line management and senior management posts in a number of service organisations in both the public and private sectors. Michael Shulver is a Senior Lecturer in the Information, Decision and Operations Division at Bath School of Management. Michael has MBA and Ph.D. degrees from the University of Warwick. Before his time in academia Michael was an aircraft engineer and he has also worked as a consultant in performance management. Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant and writer with wide experience in many sectors. Graham Clark is Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme. He has a degree in mechanical engineering from Leeds University and a masters degree in management from Imperial College, London University. He is a non-executive director of the Institute of Customer Service and a member of the leadership team of the UK chapter of the Association for Service Management.
